Tuesday, February 1, 2011

Inalienable Rights

Uselful Tech Support Tips from Tech Support Lead, Lisa Hughey

Appropriate user privileges are essential to a successful SolidWorks product installation. Although the Help files do not cover this topic well (as they are geared towards functionality), the Installation and Administration Guide as well as the SolidWorks Knowledge base discuss these requirements in detail. Both are accessible within the SolidWorks Customer Portal.

https://customerportal.solidworks.com/

Below are the 5 most missed permissions resulting in tech support cases, in no particular order…
1. SolidWorks installation without local admin rights
2. SolidWorks installation with UAC (User Account Control on Windows 7 and Vista operation systems) fully enabled
3. Toolbox installation without write access to the database (swbrowser.mdb)
4. Administrative Image without write access to the image folder and network share
5. SolidWorks Workgroup PDM installation without administrative Log On permissions specified for the Workgroup service

As always, TriMech Tech Support wants to assist you with any technical issues you may have so please feel free to reach us at support@trimech.com or 1-888-TRIMECH.

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